Effective Date: July 10, 2025
Who We Are
Our website address is: https://trioautopilots.com. TrioAutopilots.com is an authorized distributor and reseller for the STC Group LLC, Trio Avionics, and other leading aviation brands. The website is operated by Impulsion Unlimited, Inc., a Virginia corporation, and its subsidiaries and DBAs including Grumman Parts and Trio Autopilots.
What Personal Data We Collect
When you interact with our site, we collect the following types of information:
- Contact Information: Name, billing and shipping address, email address, and phone number
- Account Information: Username, password, and user profile details if you create an account
- Order Details: Products purchased, order history, and transaction information
- Aircraft Details: Make, model, serial number, and registration number (required for regulatory and warranty purposes)
- Payment Information: Processed securely via Stripe (for credit/debit cards); we do not store full card details. ACH and personal check information is processed directly with our bank and not stored online.
- Communications: Any correspondence, comments, reviews, or inquiries you submit
- Device & Usage Data: IP address, browser type, device information, and site usage analytics
- Media Uploads: Images or files you upload (please remove location data before uploading)
How We Use Your Data
We use your data to:
- Process and fulfill your orders
- Deliver products and manage shipping
- Communicate order status, support requests, and updates
- Provide warranty, product support, and regulatory compliance
- Analyze site usage and improve our website and services
- Comply with legal obligations
Comments & Reviews
When you leave comments or product reviews, we collect the information shown in the form, as well as your IP address and browser user agent to help with spam detection. An anonymized string (hash) of your email may be provided to Gravatar to check for profile images. For more on Gravatar, see their privacy policy.
Cookies
Our website uses cookies to:
- Remember your login, preferences, and cart contents
- Provide a convenient shopping experience
- Analyze website usage and performance
- Enhance site security
You may control cookies via your browser settings. Disabling cookies may limit certain website features.
Embedded Content
Some pages include embedded content (such as YouTube videos or manuals). Embedded content from other websites behaves as if you visited those sites directly. These sites may collect data, use cookies, and track your interaction.
Payments
Credit/Debit Cards:
Processed securely by Stripe. We do not store or have access to your full card details. For details, see the Stripe privacy policy.
Wire/ACH/Checks:
Processed directly with our bank. No sensitive financial details are stored on our website.
Data Sharing
We share data only as necessary to provide our services and fulfill legal/regulatory obligations:
- Shipping Providers: Shipping address and contact info are shared with carriers for delivery
- The STC Group LLC: For compliance, warranty, and regulatory support, we may share aircraft details and order information (including name, contact information, aircraft make/model/serial/registration, and relevant product details) with The STC Group LLC, the STC holder and product manufacturer
- Payment Processors: Stripe (for card transactions) and our bank (for ACH/checks)
- Spam/Abuse Protection: Automated services to detect and prevent fraud or spam
- Legal Compliance: If required by law, to comply with a legal process, or to protect our rights
We do not sell, rent, or share your information with unrelated third parties for marketing purposes.
Analytics
We use standard analytics tools (such as Google Analytics) to understand site usage and performance. These services may set cookies and collect anonymized data. You can opt out via browser-based “Do Not Track” features or specific browser plugins.
Marketing Communications
If you subscribe to our emails or create an account, you may receive transactional and occasional marketing emails. You may opt out of marketing emails at any time by clicking “unsubscribe” or contacting us.
How Long We Retain Your Data
- Orders: Retained as required by accounting/tax law (usually 7 years)
- Comments/Reviews: Retained indefinitely unless you request deletion
- User Accounts: Retained until you request deletion, except where required by law
Your Rights Over Your Data
You have the right to:
- Request access to your personal data
- Request corrections to inaccurate data
- Request deletion of your personal data (unless required to retain for legal reasons)
- Request a copy of your data (“data portability”)
- Object to or restrict processing in certain cases
To exercise your rights, please contact us (see “Contact Us” below).
Where Your Data Is Sent & Stored
Your data may be stored on secure servers in the United States. Some data (such as comments) may be checked by automated spam detection services.
How We Protect Your Data
- Secure, SSL-encrypted connections for all website activity and payments
- Access to sensitive data is limited to authorized personnel only
- Regular security updates and monitoring
- Compliance with all applicable U.S. data protection regulations
Children’s Privacy
This website is not intended for children under 16 years of age. We do not knowingly collect data from minors.
Policy Updates
This privacy policy may be updated from time to time. Any changes will be posted on this page with a revised effective date.
Contact Us
For privacy questions or requests, contact us at:
Email: support@trioautopilots.com
Mail: 2915 Preston Mill Road, Huddleston, VA 24104
By using this website, you consent to the collection and use of your data as described in this privacy policy.